4.9 of 5 Stars
March 30, 2017
was quick and easy, area is clean and maintained. online pay is easy as well. have recommended you to friends.
December 28, 2016
Hello, Randy here. My Wife Donna and I moved down from Massachusetts a couple of months ago. You have no idea the logistical nightmare when you have a TON of homegoods and have to rely on others to keep their end of the deal. That said, I would like to give Dustin Nicely and Century Storage of Lakeland an absolute 5 STAR rating. As I was looking for a storage unit near my home in Florida, I called Century Storage from Massachusetts to get a quote on a unit. I first talked to a lady by the name of Judy. She was very nice and helped me with a quote. After careful consideration I was able to decide on a unit. The price was fair and the property looked very safe. I was pleased (looking at the pics online) that the access off of HWY 98 was very easy to navigate as I was driving a 26ft truck pulling a 16ft trailer with a car on it. PLENTY OF ROOM. So as time grew nearer to leave Massachusetts, I wanted to make sure the storage was good to go. Before I had a chance to call Century Storage, Century Storage called ME!!! Lol, yes Dustin called me just to check in with me as he knew that I was really uptight about the move. Now THAT is very nice customer service even though I was not really a customer just yet. Dustin made sure the I was happy with the unit availability, the size and layout of the unit. Dustin walked me through every possible issue that he could think of before I even left Massachusetts. WOW I loved that. I have to say that in the first couple of minutes of our conversation, he covered everything that I may have issues with. Dustin made absolutely sure that I was good to go and not worried about where I would put our things. When we arrived in Lakeland, meeting Dustin was the icing on the cake. He is such a nice man and very patient with me. As I have had the unit now for a couple of months, I have found him to be the same man that I met before. Always smiling, polite, professional and very eager to assist my Wife and I in any way he can. I really thought that old fashion customer service was out the window in the 70's and 80's. But it's not. You can find it right here at Century Storage 6350 US Hwy 98 N Lakeland, FL 33809 !!!!! 5 STARS Dustin for a job well done, and thank you SO much for allowing me and my Wife to feel great about renting from you.
Randy and Donna
November 15, 2016
Easy process, great location.
October 13, 2016
For starters, I'd called and stopped by several other storage facilities before contacting this one, despite it is literally 5 minutes from my home! They were ALL more expensive than this one, so yes, I wasted time and gas with the other ones. When I arrived, Dustin was so awesome! He was kind, courteous, professional, but down to earth! He even gave me a courtesy call to remind me that I'd forgot to put a lock on the unit and offered to go by and put one on for me, just come in and pay for it when I got a chance and pick up my keys!!! STRONGLY RECOMMENDING THIS PLACE!
September 06, 2016
Office personel was very helpful. Facility is very clean well lit safe and secure
July 30, 2016
Very clean facility. Very helpful & explained the process. Justine helped me tremendously.
July 13, 2016
Highly recommended. Clean buildings and friendly staff.
June 13, 2016
First time storing. Judy was very friendly and the process went quick. Very clean facility. Impressed so far.
May 19, 2016
Great facility. My experience was very good from the time I arrived til the time I finished putting my things in storage.
May 17, 2016
Customer service is top-notch! The Manager, David was very kind in helping me reserve my unit as well as very informative. Prices are competitive with other storages around. Building was clean, free from debris and found no signs of bugs or odor. I'm very pleased.
May 13, 2016
We've been customers for the last several years and have had nothing but good experiences. The staff is always courteous and the units are clean. Highly recommend them!
March 28, 2016
I needed somewhere to keep my things out of the way of the rest of the family. The Gibsonia location came highly recommended by a previous tenant. Once I met Dustin Nicely and viewed the facility I knew my choice was correct. Started moving in the same afternoon.
March 28, 2016
Great staff, was main reason for choosing Century and location. Very clean and neat.
March 07, 2016
Excellent location, good experience when signed up to rent a unit
January 20, 2016
Very nice unit and Dustin was professional and very helpful.
January 04, 2016
Everyone was real nice. Very clean and good price. Couldn't be happier.
January 04, 2016
November 12, 2015
My wife and I moved to Florida from West Virginia we had a free month with u haul and after finding that there units were not air controlled we talked it over and we made a decision to move our belongings to a air controlled unit. I went to see and talk to Dustin he was very understanding and helpful. He went out of his way to get me the unit that we needed. Dustin also talked to me about the referral plan and I told him I would like that and we did we told two people and they went to see Dustin he rented two more units. Dustin is the man. We are working on our house and hopefully we will be moved in in about a month. Thank you Dustin.
November 02, 2015
Kevin was one of the best at Customer Service I have dealt with in a long time. Helpful and I was able to be myself and joke with him and we had a great time signing me up. WIll highly recommend this storage to friends and neighbors.
October 16, 2015
Very helpful staff. She brought us a flat bed cart and water while we were unloading. She answered all of my questions completely. This location is one of the nicest storage facilities Ive ever visited. it is extremely clean and secure.
August 27, 2015
We have always used Century Storage for our storage needs. The office staff at Gibsonia were very friendly and helpful in our time of need !
August 08, 2015
Was very friendly and helpful when I went to get the storage for my daughter. Very clean and well kept. Love coming here with a friendly staff.
July 30, 2015
Received very courteous and informative service. When I had a question I received a very prompt and friendly reply. Facility is very clean and well maintained.
June 06, 2015
The staff was extremely helpful and friendly. Very satisfied with the service. I like how clean and secure the storage area is.
May 04, 2015
Out driving I saw a clean Century Storage facility. They did not have availability at that site but referred me to another Century facility that was even closer to me. The staff was extremely helpful in finding me a unit that would handle storage of my new boat. I would recommend this location without a doubt.
March 01, 2015
Great deal for the size I needed. The staff was very friendly. Security is great. I feel my belongings will be safe while in storage.
December 05, 2014
Clean, well-kept facility. Friendly staff. Great deal.
September 12, 2014
The staff at Century Storage-Gibsonia is friendly and helpful. This is a well-maintained, secure place to store your belongings at a reasonable price. I would definitely recommend this business to my family and friends.
May 30, 2013
I am writing this review / Thank you note to the Facility Manager of this location (Ms. Cree Reeves) referred me to another location in the area since she did not have the exact unit that I was looking for. I ended up renting from the other location - and without her sending me over to them i most likely would have gone somewhere else. The other Century location set me up with a great unit and a great price too! Thanks again Cree for your help today!
August 23, 2012
Quiet serene location and so kind employees. I will stay due to the courteousness I receive every time I call or come in.
May 22, 2012
Manager was so friendly I had to pinch myself because I didn't think customer service existed anymore. PLeasant pleasant experience. Great, best price I received from anywhere.
April 09, 2012
Had the perfect drive up unit I needed to store my lawn equipment for my business. I was even granted (for free) 24 hr access to be able to get in at anytime if I had a pressing early start. Great for me!!!!
April 01, 2012
Well kept well lit beautiful office and kind office staff who answered my issues surrounding my mid life crisis!! Thank you so much Century.
February 01, 2012
Elisa I believe her name is, in office, handled our every concern and made us feel right at home. Picked us the perfect size to where we have room to manuever around if we need to get to things (my clubs) or her things that I stay clear of. Great place.